Service vendors constantly contact me with 'specials' to support my business. What is interesting is that they typically offer special pricing if I would purchase 'immediately'. If I tell them that I would like to 'sleep on the decision', they wonder why. Here are some reasons why one shouldn't rush in, even if there is a 'supposed discount' with immediate signup. Rushing the decision doesn't give you a chance to:
1. investigate the company with Better Business Bureau, testimonials, etc.
2. compare similar service providers for possibly better options.
3. identify questions and issues with their service offering to ensure that you are getting what you want and expect.
4. see if you can do it yourself or with your inhouse team.
Cancellation after signing up has its challenges. If you've signed up and decide to cancel, make sure that you do it within the allowable time. Document everything. I found several other steps helpful: When you call to cancel, make sure you use a phone that can identify the call you make to the company, e.g., cell phone. Send emails that indicate specifics. Date-stamps on emails are beneficial. Request an email confirmation to state that the cancellation and refund have been approved. All this may help in case you can't get your money back or back promptly. I had to cancel a service recently. I called the representative who agreed that I will get refunded. I asked for an email confirming our conversation. The email only stated that we 'talked' (this does not confirm that they agreed to the cancellation). So I replied, indicating in my email, that I would like a confirmation identifying their agreement to the cancellation and to fully refunding my fees. Their email response confirmed it this time. I believe that this helped me get my money back without delays!
1. investigate the company with Better Business Bureau, testimonials, etc.
2. compare similar service providers for possibly better options.
3. identify questions and issues with their service offering to ensure that you are getting what you want and expect.
4. see if you can do it yourself or with your inhouse team.
Cancellation after signing up has its challenges. If you've signed up and decide to cancel, make sure that you do it within the allowable time. Document everything. I found several other steps helpful: When you call to cancel, make sure you use a phone that can identify the call you make to the company, e.g., cell phone. Send emails that indicate specifics. Date-stamps on emails are beneficial. Request an email confirmation to state that the cancellation and refund have been approved. All this may help in case you can't get your money back or back promptly. I had to cancel a service recently. I called the representative who agreed that I will get refunded. I asked for an email confirming our conversation. The email only stated that we 'talked' (this does not confirm that they agreed to the cancellation). So I replied, indicating in my email, that I would like a confirmation identifying their agreement to the cancellation and to fully refunding my fees. Their email response confirmed it this time. I believe that this helped me get my money back without delays!
